If you have not received your package within 2 days of the indicated delivery date, please inform us so that we can file a trace with the post office.

Canada Post will initiate an investigation, which may take up to 5 business days to complete. If they locate the package, they will deliver it to you within a few days.

However, if the package is deemed "unrecoverable", we will provide you with a one-time free replacement, except for residents of Yukon, Nunavut, Northern Quebec or if an inaccurate/incomplete address was provided.